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Case Study - Communities and Local Government
"Digirati demonstrated excellent expertise and performance throughout this project. They worked closely with the project team to deliver the requirements to not only improve the Department's online offerings to its stakeholders but also to enhance the intranet functionality for internal resources."
Paul Clarke, Project Manager - Web Rationalisation Project
Background
Sector: Central Government
Organisation Size: 3000 employees
Project Name: Web Rationalisation Project
Audience: General public, central government, local authorities, MPs
Duration: 2007 ~ 2008
Project Challenge: To rationalize existing web and intranet systems and deliver new systems based on latest business needs
Solution:
- Use Stakeholder Engagement to establish requirements
- Undergo extensive Information Architecture review
- Deliver system migrating to a new Content Management Solution
- Integrate Web 2.0 elements such as blogs, wikis and webchats
Results:
- Thorough User Research ensured a system that was fit for purpose
- Extensive Rationalisation of content led to increased usability and manageability
- Meticulous Migration Processes has enhanced the quality and consistency of content
- Comprehensive Process Mapping and Technical Design
- Ensured complex authoring requirements were delivered effectively
- Utilisation of Latest Technology ensured the department could take advantage of the latest innovations
- Complex Integration Issues were overcome to ensure that best of breed technologies could be used across the whole solution and reused for various sub-projects
- Effective Bespoke Development meant that business critical requirements could be met that did not follow standard product specifications
- Reliable Ongoing Support ensured ongoing reliability with a responsive service in line with demanding SLAs
Key areas of interest:
- Requirements Analysis
- Information Architecture & Usability
- Content Management implementation
- Content Migration
- Systems Integration
- Web2.0
- Personalisation (including email)
- Application Support
Technology
- Alterian Enterprise CMS
- Telligent Community Server
URL: www.communities.gov.uk, www.info4local.gov.uk
Further information
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