Support & Maintenance
All of our work comes with a pre defined warranty period, we also offer our customers a broad range of customized support services taking into consideration both requirements and budgets. These services can support systems implemented by Digirati or other systems where Digirati has the required expertise and product knowledge.Support Services
We aim to provide as much real time information as possible to our customers, in addition to being able to log issues via telephone and e-mail, we also offer a web based tracking system. This gives customers the ability to log, update and track issues through to resolution.Services offered range from a full 24 x 7 on call service with guaranteed SLAs to a low cost reasonable endeavors service. Service can be customized to meet each individual customer’s needs.
Typical service elements may include:-
- KPI/Service Level Agreements in line with business requirements
- Defect/Problem fixing
- Change Management
- System testing and deployment
- Documentation
- A designated response team fully trained to effectively support your systems
- Customized Reporting and Service Management
- Out of hours on call support
- System Administration